Samsung: Ive always purchased other brands never a Samsu...

A Samsung customer review by GetHuman user ~piper123 from November 24th, 2017

Background on ~piper123's case

GetHuman: ~piper123 - can you tell our other Samsung customers when your case took place?
~piper123: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Samsung, and if so, how?
~piper123: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~piper123 a list of common Samsung problems
~piper123: "Account Access" was why I was trying to call.

~piper123's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~piper123: Ive always purchased other brands never a Samsung until recently. I was in for a rude awakening and the question that keeps coming back to me is how id Samsung getaway with such poor services and still remain in Business. I had catigorized Samsung to the likes of Microsoft, Cisco or Apple for their superior customer service where employee take ownership of issues till resolution. All I see in Samsung is employess that pass the buck. Very poor service. Samsung lost site of whats important. Not the making of the product by supporting it with quality service reps. Shame on Samsung.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~piper123: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~piper123: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~piper123: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~piper123: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~piper123 taken from his Samsung customer service problem that occurred on November 17th, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~piper123's Samsung Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!