I purchased a samsung washer less then ** days...
A Samsung customer review by GetHuman user ~pissed off from November 27th, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other Samsung customers when your case took place?
~pissed off: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common Samsung problems)
~pissed off: "Warranty claim" was why I was trying to call.
~pissed off's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: I purchased a samsung washer less then ** days ago, it won't drain. Call customer service to set up service a week ago only to find out * days later they cancelled the ticket..they sent new ticket had an appt for a company to come fix, when company did not showed called to find out samsung cancelled ticket yet again. Spoke to supervisors and dispatch and I'm just getting the run around. I'm now being told I won't hear from someone til next week even though it has already been a week. Come get ur piece of junk machine, I will NEVER buy samsung again.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~pissed off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~pissed off: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his Samsung customer service problem that occurred on November 24th, 2017.