Samsung: I have had phone less than a month and nothing...
A Samsung customer review by GetHuman user ~DONE WITH SAMSUNG from November 27th, 2017
Background on ~DONE WITH SAMSUNG's case
GetHuman: ~DONE WITH SAMSUNG - can you tell our other Samsung customers when your case took place?
~DONE WITH SAMSUNG: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~DONE WITH SAMSUNG a list of common Samsung problems)
~DONE WITH SAMSUNG: "Track an Order" was why I was trying to call.
~DONE WITH SAMSUNG's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DONE WITH SAMSUNG: I have had phone less than a month and nothing but problems !!!! No help No intelligence in responses Samsung I'm DONE with you!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~DONE WITH SAMSUNG: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DONE WITH SAMSUNG: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~DONE WITH SAMSUNG: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~DONE WITH SAMSUNG: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DONE WITH SAMSUNG taken from his Samsung customer service problem that occurred on November 25th, 2017.