Samsung: galaxy s* phone nearly caught fire. poor commun...
A Samsung customer review by GetHuman user ~radical centrist from November 23rd, 2017
Background on ~radical centrist's case
GetHuman: ~radical centrist - can you tell our other Samsung customers when your case took place?
~radical centrist: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~radical centrist a list of common Samsung problems)
~radical centrist: "Returns" was why I was trying to call.
~radical centrist's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~radical centrist: galaxy s* phone nearly caught fire. poor communication, another operator couldnt speak english much.. lots of time wasted..
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~radical centrist: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~radical centrist: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~radical centrist: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~radical centrist: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~radical centrist taken from his Samsung customer service problem that occurred on November 18th, 2017.