I have four Samsung products, if this is the wa...
A Samsung customer review by GetHuman user GetHuman-376848 from November 27th, 2017
Background on GetHuman-376848's case
GetHuman: GetHuman-376848 - can you tell our other Samsung customers when your case took place?
GetHuman-376848: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376848 a list of common Samsung problems)
GetHuman-376848: "Returns" was why I was trying to call.
GetHuman-376848's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376848: I have four Samsung products, if this is the way you trear your customers I'll never buy a samsung product. All I want to know is how to put the right time on my desk top. My number is *** *** ****, if a humanbeing can't call me I'll forget you FOREVER!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-376848: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376848: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-376848: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-376848: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376848 taken from his Samsung customer service problem that occurred on November 19th, 2017.