Samsung: My CS Rep (Leny) was excellent. She was very p...
A Samsung customer review by GetHuman user ~Donny Brook from November 23rd, 2017
Background on ~Donny Brook's case
GetHuman: ~Donny Brook - can you tell our other Samsung customers when your case took place?
~Donny Brook: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Donny Brook a list of common Samsung problems)
~Donny Brook: "Device Support" was why I was trying to call.
~Donny Brook's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donny Brook: My CS Rep (Leny) was excellent. She was very polite, asked me on two occasions if she could put me on hold to check something and was back within *-minute both times.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Donny Brook: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donny Brook: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Donny Brook: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Donny Brook: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donny Brook taken from his Samsung customer service problem that occurred on November 21st, 2017.