Samsung: complaints about a samsung * phone that blew up

A Samsung customer review by GetHuman user GetHuman40146 from December 7th, 2017

Background on GetHuman40146's case

GetHuman: GetHuman40146 - can you tell our other Samsung customers when your case took place?
GetHuman40146: Sure. It was morning, on December 2nd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman40146: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows GetHuman40146 a list of common Samsung problems
GetHuman40146: "Track an Order" was why I was trying to call.

GetHuman40146's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman40146: complaints about a samsung * phone that blew up
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman40146: I have been trying to get this taken care of for almost a month. The phone blew up no one hurt we sent it back to you and we were told a one time replacement phone was going to be sent out. Now almost a month later and about ** phone calls and still nothing happening. If you aren't going to replace the phone just et me know but I will never buy another samsung product again if this company can't stand behind there products. Like I said we were told on the **th that a one time replacement would be sent out. Ticket *********** but was originally ***********, from what I understand the phone is now in liability dept. I would take any help you can give me.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman40146: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman40146: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman40146: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman40146: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman40146 taken from his Samsung customer service problem that occurred on December 2nd, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
GetHuman40146's Samsung Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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