Samsung: Charger caught on fire
A Samsung customer review by GetHuman user GetHuman-nllee2 from December 1st, 2017
Background on GetHuman-nllee2's case
GetHuman: GetHuman-nllee2 - can you tell our other Samsung customers when your case took place?
GetHuman-nllee2: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nllee2 a list of common Samsung problems)
GetHuman-nllee2: "Warranty claim" was why I was trying to call.
GetHuman-nllee2's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nllee2: Charger caught on fire
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-nllee2: I received a Note * in the mail about * week ago. This morning, after I unplugged my phone, the charger started smoldering. Luckily my daughter happens to be staying with me due to her house was one the tornados in Garland hit, and was able to catch it before it started a fire. It completely destroyed the charger and left burn marks on the baseboard and wall where it was resting by. The stress I am already under from our tornado experience and the resettling of my daughter and her children in my home is amplified when I think what the outcome would have been if she would not have been there this morning or if this would have happened during the night!!! I am contacting the BBB and FTC's Bureau of Consumer Protection and filing a complaint with them about this issue!!! I KNOW this is not the first time Samsung has had issues with chargers and batteries catching fire, but I would have thought that these issues would have been fixed since all the publicity and attention the news was giving this problem!!!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-nllee2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nllee2: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-nllee2: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-nllee2: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nllee2 taken from his Samsung customer service problem that occurred on November 26th, 2017.