Samsung: **** ing contest with rep who then tried to say...
A Samsung customer review by GetHuman user ~pissed in ny from November 26th, 2017
Background on ~pissed in ny's case
GetHuman: ~pissed in ny - can you tell our other Samsung customers when your case took place?
~pissed in ny: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed in ny a list of common Samsung problems)
~pissed in ny: "Warranty claim" was why I was trying to call.
~pissed in ny's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed in ny: **** ing contest with rep who then tried to say my iem info was wrong refused to transfer me to supervisor
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~pissed in ny: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed in ny: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~pissed in ny: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~pissed in ny: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed in ny taken from his Samsung customer service problem that occurred on November 21st, 2017.