Samsung: It was very good communication on the phone, I...
A Samsung customer review by GetHuman user ~rainelle henderson from November 24th, 2017
Background on ~rainelle henderson's case
GetHuman: ~rainelle henderson - can you tell our other Samsung customers when your case took place?
~rainelle henderson: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~rainelle henderson a list of common Samsung problems)
~rainelle henderson: "Repair Request" was why I was trying to call.
~rainelle henderson's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rainelle henderson: It was very good communication on the phone, I was very pleased of the helpful information that I needed.**Thank you very much**Rainelle Henderson
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~rainelle henderson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rainelle henderson: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~rainelle henderson: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~rainelle henderson: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rainelle henderson taken from his Samsung customer service problem that occurred on November 18th, 2017.