Samsung: horrble service excutive support non existant...
A Samsung customer review by GetHuman user ~mad from November 26th, 2017
Background on ~mad's case
GetHuman: ~mad - can you tell our other Samsung customers when your case took place?
~mad: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Samsung, and if so, how?
~mad: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~mad a list of common Samsung problems
~mad: "Account Access" was why I was trying to call.
~mad's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad: horrble service excutive support non existant. number goes t customer sevice wit ha alot of prompts, and recorded messages. than you just sat in hold once you get someone, than ttransfered been trhough this for * months.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~mad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~mad: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~mad: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad taken from his Samsung customer service problem that occurred on November 18th, 2017.
1.58 of 5 stars | 344 reviewsSamsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~mad's Samsung Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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