Samsung: Wow! I did not expect this level of service...
A Samsung customer review by GetHuman user ~Ricky Jr. Jr. from November 20th, 2017
Background on ~Ricky Jr. Jr.'s case
GetHuman: ~Ricky Jr. Jr. - can you tell our other Samsung customers when your case took place?
~Ricky Jr. Jr.: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Ricky Jr. Jr. a list of common Samsung problems)
~Ricky Jr. Jr.: "Track an Order" was why I was trying to call.
~Ricky Jr. Jr.'s review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricky Jr. Jr.: Wow! I did not expect this level of service. They're taking care of my problem & were very pleasant and easy to deal with.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Ricky Jr. Jr.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricky Jr. Jr.: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Ricky Jr. Jr.: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Ricky Jr. Jr.: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricky Jr. Jr. taken from his Samsung customer service problem that occurred on November 16th, 2017.