Samsung: I HAVE PURCHASED A MICROWAVE ITS DEEMED NONRE...
A Samsung customer review by GetHuman user GetHuman-344150 from November 26th, 2017
Background on GetHuman-344150's case
GetHuman: GetHuman-344150 - can you tell our other Samsung customers when your case took place?
GetHuman-344150: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman-344150: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-344150 a list of common Samsung problems
GetHuman-344150: "Refund a Charge" was why I was trying to call.
GetHuman-344150's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-344150: I HAVE PURCHASED A MICROWAVE ITS DEEMED NONREPAIRABLE! LIKE MANY OF YOU HERE NEVER GOT A RETURN CALL BACK FROM SAMSUMG **-** HRS, WHERE IS THE VALUE FOR MY MONEY. THEY DO NOT STAND BEHIND THEIR PRODUCT,ITS LIKE BRINGING THE HORSE TO THE WATER BUT YOU CANT FORCE THEM TO DRINK IT. "WORD CAN'T EVEN EXPLAIN HOW I AM FEELING NOW" SAMSUNG IS A WASTE OF TIME TO HUMAN RACE THERE'S NO NEED FOR SAMSUNG PRODUCT TO BE SOLD TO CONSUMER'S WORST COMPANY I HAVE EVER DEAL WITH.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-344150: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-344150: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-344150: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-344150: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-344150 taken from his Samsung customer service problem that occurred on November 23rd, 2017.
1.58 of 5 stars | 344 reviewsSamsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
GetHuman-344150's Samsung Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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