Samsung: quick response time. but unable to help me fix...
A Samsung customer review by GetHuman user ~Brad from November 21st, 2017
Background on ~Brad's case
GetHuman: ~Brad - can you tell our other Samsung customers when your case took place?
~Brad: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Brad a list of common Samsung problems)
~Brad: "Where to buy" was why I was trying to call.
~Brad's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brad: quick response time. but unable to help me fix the problem. *From what i see online it is a firmware glitch. Yet samsung solution is 'pay for a service call'. tv is * years old!!!!!!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Brad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brad: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Brad: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Brad: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brad taken from his Samsung customer service problem that occurred on November 15th, 2017.