NEVER BUY A SAMSUNG APPLIANCE! I bought a washi...
A Samsung customer review by GetHuman user ~Andrea from November 20th, 2017
Background on ~Andrea's case
GetHuman: ~Andrea - can you tell our other Samsung customers when your case took place?
~Andrea: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrea a list of common Samsung problems)
~Andrea: "Repairs" was why I was trying to call.
~Andrea's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrea: NEVER BUY A SAMSUNG APPLIANCE! I bought a washing machine in Jan of ****. I have a RECEIPT with that date on it but they kept saying it was dec of ****. Whatever. So I bought a brand new samsung washign machine from Lowes. This POS broke * times in ** months! the water pump fell off completely and flooded my floor! They had to come * more times after that to reattach it (after they had replaced it) because it kept falling down and not draining the water. Because i was ONE MONTH out of the manufacturer warranty they said i could pay them ***.** to extend my warranty fro another year....Really? After breaking * times you cant just refund or give me a new washing machine? So I would pay them another $***.** just to have to have this POS fixed another * times before I have to start the cycle of extending my warranty again? You're better off avoiding samsung all together.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Andrea: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrea: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Andrea: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Andrea: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrea taken from his Samsung customer service problem that occurred on November 10th, 2017.