Samsung: Never answered. Hung up. Chat (after another...
A Samsung customer review by GetHuman user GetHuman-343926 from November 26th, 2017
Background on GetHuman-343926's case
GetHuman: GetHuman-343926 - can you tell our other Samsung customers when your case took place?
GetHuman-343926: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343926 a list of common Samsung problems)
GetHuman-343926: "Technical support" was why I was trying to call.
GetHuman-343926's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343926: Never answered. Hung up. Chat (after another **min waiting) was not helpful either, could not solve the problem. WORST customer service I have ever dealt with. I usually never complain, despite long waits for other companies and having to call multiple times to eventually get an issue resolved.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-343926: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343926: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-343926: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-343926: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343926 taken from his Samsung customer service problem that occurred on November 23rd, 2017.