Samsung: I am still holding after ** minutes and a lengt...
A Samsung customer review by GetHuman user ~Peggy from November 23rd, 2017
Background on ~Peggy's case
GetHuman: ~Peggy - can you tell our other Samsung customers when your case took place?
~Peggy: Yes I can. It was late at night, on November 17th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Peggy a list of common Samsung problems)
~Peggy: "Refund a Charge" was why I was trying to call.
~Peggy's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peggy: I am still holding after ** minutes and a lengthy conversation with someone who had no authority and then passed me on to wait some more.This person has said "one moment please M'aam" about ** times. I have been on the phone ** minutes. The woman, Taneisha in the Exec Dept. ha ha. asks a million questions and then puts me on hold and says she can not call me back and can not email me. this is the worst service I have EVER seen
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Peggy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peggy: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Peggy: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Peggy: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peggy taken from his Samsung customer service problem that occurred on November 17th, 2017.