Samsung: sent my phone in for repair over * months ago a...

A Samsung customer review by GetHuman user ~No more Samsung from November 23rd, 2017

Background on ~No more Samsung's case

GetHuman: ~No more Samsung - can you tell our other Samsung customers when your case took place?
~No more Samsung: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Samsung, and if so, how?
~No more Samsung: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~No more Samsung a list of common Samsung problems
~No more Samsung: "Technical support" was why I was trying to call.

~No more Samsung's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No more Samsung: sent my phone in for repair over * months ago after it burned up on the charger totally melting the phone and have never heard back! Cannot get to the right people,on hold for hour and then busy signal!WAS ALSO TOLD I was being transferred to a level * person ,all I ever got was a recording to leave a message,did that and * months later with many calls etc. have not heard back.This is beyond terrible service from a company as large as Samsung.Meanwhile I have had to buy a new phone to replace the Samsung that at thetime was only * months old.* WILL NEVER BUY ANY SAMSUNG PRODUCTS AGAIN!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~No more Samsung: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No more Samsung: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~No more Samsung: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~No more Samsung: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No more Samsung taken from his Samsung customer service problem that occurred on November 13th, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~No more Samsung's Samsung Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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