Samsung: I was contacted by a person from the office of...

A Samsung customer review by GetHuman user ~highly Annoyed from November 25th, 2017

Background on ~highly Annoyed's case

GetHuman: ~highly Annoyed - can you tell our other Samsung customers when your case took place?
~highly Annoyed: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Samsung, and if so, how?
~highly Annoyed: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~highly Annoyed a list of common Samsung problems
~highly Annoyed: "Track an Order" was why I was trying to call.

~highly Annoyed's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~highly Annoyed: I was contacted by a person from the office of the president. Totally worthless. Once they sent a phone they totally stopped all contact and have ignored the bills they told me to sent. The worst customer service I have ever experienced.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~highly Annoyed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~highly Annoyed: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~highly Annoyed: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~highly Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~highly Annoyed taken from his Samsung customer service problem that occurred on November 17th, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~highly Annoyed's Samsung Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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