Samsung: Dear network,*After months of dealing with sams...
A Samsung customer review by GetHuman user ~Furious from November 20th, 2017
Background on ~Furious's case
GetHuman: ~Furious - can you tell our other Samsung customers when your case took place?
~Furious: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Furious a list of common Samsung problems)
~Furious: "Track an order" was why I was trying to call.
~Furious's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Furious: Dear network,*After months of dealing with samsung directly I would like to let each of you know about my situation. **. I was forced into completely waling away from both systems sold to me. The second being a out of box system. *I paid extra even though I paid for a huge warrantee. *After the computer was in. I was forced to wait a month. Being that samsung is supposed to be the best. A back order would not be present on a main system correct? Well it was. For *.* months. This is what future shop told me. After getting frustrated I was told to take the system back and try and recover all losses. One this was done to contact samsung directly. *After * months of messages and lousy customer service I was put in touch with Grace. Who samsung has now said is on a leave of absence. I'm guessing she was fired for the info she told me. *She mentioned this happening before. Apology after apology she made tapers to call and to contact me as promised. Until she mention
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Furious: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Furious: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Furious: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Furious: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Furious taken from his Samsung customer service problem that occurred on November 10th, 2017.