I will NEVER buy a Samsung product again--EVER...
A Samsung customer review by GetHuman user ~Really Really Mad from November 20th, 2017
Background on ~Really Really Mad's case
GetHuman: ~Really Really Mad - can you tell our other Samsung customers when your case took place?
~Really Really Mad: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Really Really Mad a list of common Samsung problems)
~Really Really Mad: "Account Access" was why I was trying to call.
~Really Really Mad's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Really Really Mad: I will NEVER buy a Samsung product again--EVER!! I am going to report the fraud that was commited on me when I purchased a fridge from them to BBB. Seriously Samsung?? I paied you several thousand dollars for a fridge and you delivered it with * dents in the front. You tell me you will send me a replacement- * months and * phone calls ago and today I'm told you don't know when you will replace it? Seriously?
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Really Really Mad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Really Really Mad: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Really Really Mad: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Really Really Mad: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Really Really Mad taken from his Samsung customer service problem that occurred on November 12th, 2017.