Samsung: I would strongly advise anyone against ever buy...

A Samsung customer review by GetHuman user ~Samsung Buyers Beware! from November 23rd, 2017

Background on ~Samsung Buyers Beware!'s case

GetHuman: ~Samsung Buyers Beware! - can you tell our other Samsung customers when your case took place?
~Samsung Buyers Beware!: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
~Samsung Buyers Beware!: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~Samsung Buyers Beware! a list of common Samsung problems
~Samsung Buyers Beware!: "Warranty claim" was why I was trying to call.

~Samsung Buyers Beware!'s review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Samsung Buyers Beware!: I would strongly advise anyone against ever buying a Samsung product, and if you do, be sure to buy the retailer warranty so that you will not have to rely on Samsung for service. I purchased a Samsung dishwasher from a large retail chain that stopped working after only * months. After TWO extensive repairs, the unit still wouldn't run, the service company said it could not be repaired, but Samsung still refused to replace it, instead setting up service with another company only to cancel the service the day of with no call to us. This went on for over a month, until the retailer took pity on me and agreed to refund the unit for a different brand. According to service technicians and retailers I've spoken with, this is how Samsung handles issues of this nature - makes their customers miserable until the retailer cleans up their problems. Buyer beware!!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Samsung Buyers Beware!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Samsung Buyers Beware!: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Samsung Buyers Beware!: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Samsung Buyers Beware!: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Samsung Buyers Beware! taken from his Samsung customer service problem that occurred on November 21st, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~Samsung Buyers Beware!'s Samsung Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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