Samsung: WHAT communication??? asked for management...

A Samsung customer review by GetHuman user ~fysti7 from November 27th, 2017

Background on ~fysti7's case

GetHuman: ~fysti7 - can you tell our other Samsung customers when your case took place?
~fysti7: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Samsung, and if so, how?
~fysti7: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~fysti7 a list of common Samsung problems)
~fysti7: "Track an Order" was why I was trying to call.

~fysti7's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fysti7: WHAT communication??? asked for management...five times...offered "floor supervisor"! passed to "management"...sat while it rang NINE minutes..hung that the kind of customer service you supply? so much for a good reputation....and since i am calling about your security camera NOT keeping me secure..i believe it is time to call the atty general...
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~fysti7: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fysti7: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~fysti7: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~fysti7: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fysti7 taken from his Samsung customer service problem that occurred on November 23rd, 2017.


1.58 of 5 stars | 344 reviews

~fysti7's Samsung Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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