Samsung: I think we all need to do a class action law su...
A Samsung customer review by GetHuman user ~Rohell from November 27th, 2017
Background on ~Rohell's case
GetHuman: ~Rohell - can you tell our other Samsung customers when your case took place?
~Rohell: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Rohell a list of common Samsung problems)
~Rohell: "Where to buy" was why I was trying to call.
~Rohell's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rohell: I think we all need to do a class action law suit against Samsung and their bull**** practices. They don't provide excellent customer service as stated in their message! let's boycott Samsung! Tell your friends, your family and co-workers. Let's hit them where it hurts!! We purchased a dishwasher and it crapped out right after the warranty. Soooo many folks are having problems with their Samsung appliances. I may not get another Samsung phone again either!!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Rohell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rohell: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Rohell: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Rohell: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rohell taken from his Samsung customer service problem that occurred on November 20th, 2017.