I purchased a Samsung range on December...
A Samsung customer review by GetHuman user ~Outrageous from November 27th, 2017
Background on ~Outrageous's case
GetHuman: ~Outrageous - can you tell our other Samsung customers when your case took place?
~Outrageous: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Outrageous a list of common Samsung problems)
~Outrageous: "Where to buy" was why I was trying to call.
~Outrageous's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Outrageous: I purchased a Samsung range on December **, ****. I got it home and two burners did not light. I spoke with a rep. at homedepot and they ordered the parts to repair. The parts never came. Homedepot as well as I called several times and were told that it was shipped. Finaly on April **th a homedepot rep. called me with a samsung rep on the phone asking me what days would be better. We settled on April **th after * pm. On April **th a Mike called me from an authorized repair company in newhall. He informed me that my range was not in warranty and I would be billed for the service. I explained that I have the receipt and I just had purchased it in December. I emailed him the receipt. On Monday I called to verify he received it and was told that he never did ( my email says read) and that he cancelled my appointment without telling me. I than called samsung and sat on hold for ** minutes while to reps. tried to figure out what was going on. Again I emailed them the receipt, th
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Outrageous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Outrageous: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Outrageous: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Outrageous: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Outrageous taken from his Samsung customer service problem that occurred on November 22nd, 2017.