Samsung as a problem with customer service due...

A Samsung customer review by GetHuman user ~Taff from November 27th, 2017

Background on ~Taff's case

GetHuman: ~Taff - can you tell our other Samsung customers when your case took place?
~Taff: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Samsung, and if so, how?
~Taff: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Taff a list of common Samsung problems)
~Taff: "Repair Request" was why I was trying to call.

~Taff's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Taff: Samsung as a problem with customer service due to broken English but even bigger than that he did not want to look for warranty information or did not know where to look for it, he just kept repeating "I have to pay", upon asking for a manager he said the manager would tell me the same thing. So I told him where to go and ended up here looking for a phone * to someone who can give me information at Samsung. The issue was the phone can't see or read the sim card once installed this is after it had just been returned to me with a clean bill of health from them after fixing something else and they want me to pay to fix now while it's still under warranty.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Taff: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Taff: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Taff: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Taff: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Taff taken from his Samsung customer service problem that occurred on November 20th, 2017.

Samsung

1.58 of 5 stars | 344 reviews

~Taff's Samsung Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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