Used Samsung Chat to find out what to do with...
A Samsung customer review by GetHuman user GetHuman-369944 from November 18th, 2017
Background on GetHuman-369944's case
GetHuman: GetHuman-369944 - can you tell our other Samsung customers when your case took place?
GetHuman-369944: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369944 a list of common Samsung problems)
GetHuman-369944: "Returns" was why I was trying to call.
GetHuman-369944's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369944: Used Samsung Chat to find out what to do with * year old refrigerator that suddenly stopped working completely. "Rose T" asked questions that I had spelled out in great detail in the first paragraph I sent. Had to wait * minutes for her to "check the information" then asked me to check the control panels for an error message even though I stated no lights were on at all. I did check one more time after she asked me to check it again and told her "All the lights on the panel are still out...it appears it is out comletely." She then asked A SECOND TIME "Is it not displaying any error code?"
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-369944: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369944: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-369944: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-369944: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369944 taken from his Samsung customer service problem that occurred on November 11th, 2017.