GetHuman: GetHuman-fogeldav - can you tell our other Samsung customers when your case took place?
GetHuman-fogeldav: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fogeldav a list of common Samsung problems)
GetHuman-fogeldav: "Device Support" was why I was trying to call.
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fogeldav: cant get a satisfactory response from your distributer in Israel.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-fogeldav: to shany *Good Afternoon!*I find that your response is most unsatisfactory. Please understand my point of view. * We have had the machine for almost * years. During this time the machine needed the attention of your service man * (seven) times, with the exception of the last time, January **th, all repairs were related to the drum's main bearing. The repair calls are all documented in * form or another - with the exception of those which arrived with no paperwork. As this machine is now straying out of the period of the original guarantee, and has had to be repaired on so many occasions, as per the list, below: I must therefore conclude that either there is a latent defect in this Samsung machine itself, or ... possibly, the *st repair has caused the damage,* *th of December ****.* then again on **th of March ***** then again on *th of April ***** then again on **th of April ***** then again on **st of June ***** then again on the **th of August ***** then finally, on the **th of January ******On all the occasions, the drum was removed, for the purpose of the repair and taken away by your service department.*I must expect, therefore, that either you replace the machine or extend the guarantee of the current machine, by another three (*) years & to undertake to cover the cost of the laundry, during the periods that the machine is not operational.**Our receiving of the repaired machine does not constitute the acceptance of your offer in any form, **We feel that our request is reasonable, due to the fact that we do not expect that this repair will last for more than a few months, as the record so readily shows.* Please take into account the inconvenience of cost of having to have our laundry done elsewhere. That is not why we chose Samsung as a washing machine for home use.*Please endeavour to respond, in detail, as to your position., as I feel that your Principle, Samsung, should be made aware of this matter, .
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-fogeldav: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fogeldav: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-fogeldav: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-fogeldav: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fogeldav taken from his Samsung customer service problem that occurred on November 23rd, 2017.