Saucony: Unhappy with shoes
A Saucony customer review by GetHuman user GetHuman-bseacat from December 7th, 2017
Background on GetHuman-bseacat's case
GetHuman: GetHuman-bseacat - can you tell our other Saucony customers when your case took place?
GetHuman-bseacat: Yes I can. It was morning, on December 1st.
GetHuman: Did you reach out to Saucony, and if so, how?
GetHuman: And which of these common Saucony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bseacat a list of common Saucony problems)
GetHuman-bseacat: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-bseacat's review of Saucony customer service
GetHuman: So how would you sum up your experience for GetHuman's Saucony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bseacat: Unhappy with shoes
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-bseacat: Bought * pair of shoes with exact name of a pair I already had but they are not the same. Different insoles
GetHuman: Let's quantify your experience contacting Saucony. On a scale of 1 to 5, how easy is it go get help on a Saucony problem?
GetHuman-bseacat: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bseacat: I'd give them a one out of five on communication.
GetHuman: And what about Saucony's ability to quickly and effectively address your problem?
GetHuman-bseacat: For that I would say one out of five.
GetHuman: And finally- any advice for other Saucony customers?
GetHuman-bseacat: Call them early in the day or late. Don't forget any personal or account information you might need for Saucony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bseacat taken from his Saucony customer service problem that occurred on December 1st, 2017.
Saucony
-1.00 of 5 stars | 37 reviews
GetHuman-bseacat's Saucony Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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