ScoreSense: I tried the $* charge to look up my personal sc...
A ScoreSense customer review by GetHuman user ~Ron Farrier from November 19th, 2017
Background on ~Ron Farrier 's case
GetHuman: ~Ron Farrier - can you tell our other ScoreSense customers when your case took place?
~Ron Farrier : Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to ScoreSense, and if so, how?
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron Farrier a list of common ScoreSense problems)
~Ron Farrier : "Complaint" was why I was trying to call.
~Ron Farrier 's review of ScoreSense customer service
GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron Farrier : I tried the $* charge to look up my personal score, which I did and used it once. I started to get monthly bills for a product I,m not using. Oct. * I went on the website request a concellation which I got a email with a QR * stating Cancellation . Next month I recieved a statement again. I called Nov.* talked to an Allen and told him I wanted a cancellation and refund to resolve this matter. He gave me a sales pitch first and did try to solve my problem. He said he made the cancellation and turn in for a refund with a email to follow. I have not received an email making me believe it didn't happen again.
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
~Ron Farrier : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron Farrier : I'd give them a one out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
~Ron Farrier : For that I would say five out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
~Ron Farrier : Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron Farrier taken from his ScoreSense customer service problem that occurred on November 16th, 2017.