ScoreSense: Horrible!! I was told the only way I could get...
A ScoreSense customer review by GetHuman user ~lfowner49 from November 27th, 2017
Background on ~lfowner49's case
GetHuman: ~lfowner49 - can you tell our other ScoreSense customers when your case took place?
~lfowner49: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to ScoreSense, and if so, how?
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows ~lfowner49 a list of common ScoreSense problems)
~lfowner49: "Fix credit score" was why I was trying to call.
~lfowner49's review of ScoreSense customer service
GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lfowner49: Horrible!! I was told the only way I could get a refund was by being nice, that they don't help people that are upset about charges.*I asked for someone who could speak better english. I was told I need to travel more. Get out of the U.S.*I was told over and over that his English was fine and "can you hear what I'm saying now, don't you understand me now".*Very very rude. Says he's the one that can handle refunds but only to nice people!*I said "oh so refunds are given if someone's nice about being scammed! !*When I told him he was on speaker and my attorney was sitting right here with me he hung up.***********I will have my attorney investigate this company.*All foreigners working there that can't speak well.*I need my **.** that was was charged three times or I will show proof of the site I used and no info about charges.*I never even got a credit score.
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
~lfowner49: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lfowner49: I'd give them a four out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
~lfowner49: For that I would say three out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
~lfowner49: Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lfowner49 taken from his ScoreSense customer service problem that occurred on November 22nd, 2017.