Sears Delivery: I will never ever buy an appliance at Sears aga...
A Sears Delivery customer review by GetHuman user ~sb from November 26th, 2017
Background on ~sb's case
GetHuman: ~sb - can you tell our other Sears Delivery customers when your case took place?
~sb: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~sb a list of common Sears Delivery problems)
~sb: "Track order" was why I was trying to call.
~sb's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sb: I will never ever buy an appliance at Sears again. No one could find my order and it took * phone calls and no order could not be found. I was then called by delivery service and instead of letting me know what time they would be at my home they told me they would call back in an hour. The salesman was no help and the lack of knowledge on supplying phone numbers was below stupid.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~sb: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sb: I'd give them a three out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~sb: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~sb: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sb taken from his Sears Delivery customer service problem that occurred on November 22nd, 2017.