Sears Delivery: Called TWO times to reschedule a delivery day s...
A Sears Delivery customer review by GetHuman user GetHuman-109593 from November 17th, 2017
Background on GetHuman-109593's case
GetHuman: GetHuman-109593 - can you tell our other Sears Delivery customers when your case took place?
GetHuman-109593: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-109593 a list of common Sears Delivery problems)
GetHuman-109593: "Track order" was why I was trying to call.
GetHuman-109593's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-109593: Called TWO times to reschedule a delivery day set FOR me by Sears Round Rock, TX that did not work for me.**After thinking I was set with a change to the following week, I STILL got a robo-call confirming a * hour window on the day I changed FROM.**I hit '*' to get a rep and that rep AGAIN changed the delivery date to the following week.**When we returned home Saturday there were * messages, one from the delivery driver, saying he was "here with your washer", and anotehr that had a timestamp of about * minutes later from the Sears delivery customer service line saying "the driver is there but no one is home".**This would almost be funny if this was not a delivery that took * weeks to happen to replace a problem washer delivered weeks ago.**This washer is a FREE replacement due to having a maintenance plan, but in terms of problems, getting the replacement has NOT been worth the trouble.**For the most part, Sears has incpabale, careless, and unempowered automatons doing service.**I do n
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
GetHuman-109593: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-109593: I'd give them a three out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
GetHuman-109593: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
GetHuman-109593: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-109593 taken from his Sears Delivery customer service problem that occurred on November 10th, 2017.