Sears Delivery: My delivery of dishwasher was scheduled between...
A Sears Delivery customer review by GetHuman user GetHuman-154860 from November 1st, 2017
Background on GetHuman-154860's case
GetHuman: GetHuman-154860 - can you tell our other Sears Delivery customers when your case took place?
GetHuman-154860: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154860 a list of common Sears Delivery problems)
GetHuman-154860: "Setup Delivery" was why I was trying to call.
GetHuman-154860's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154860: My delivery of dishwasher was scheduled between *:** and *:**. My installation plumber arrived at *:*** it's now *:** and no delivery nor is anyone answering phone when you call for delivery person. If you are going to be late, you need to call the person and let them know. I'm paying the installer by the minute and I AM FURIOUS!!!!! This is why I stopped buying appliances from Sears ** years ago...I'm trying again and was emphatic about wanting the delivery date to be met as I had two wait TWO WHOLE WEEKS for the dishwasher in the first place which I found absurd. Where are they? A second call to number I found in website produced at least an answer to my call. She said delivery is running late and they would call me* ** minutes later and still no call. SO UNPROFESSIONAL!!!!!
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
GetHuman-154860: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154860: I'd give them a four out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
GetHuman-154860: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
GetHuman-154860: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154860 taken from his Sears Delivery customer service problem that occurred on October 29th, 2017.