Sears Delivery: My new range was delivered just as arranged whe...
A Sears Delivery customer review by GetHuman user ~Kay from October 30th, 2017
Background on ~Kay's case
GetHuman: ~Kay - can you tell our other Sears Delivery customers when your case took place?
~Kay: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay a list of common Sears Delivery problems)
~Kay: "Account Access" was why I was trying to call.
~Kay's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay: My new range was delivered just as arranged when I made the purchase. The plan was for the delivery people to pick up the old range to haul it away and to deliver the new one. The men who took the range out of the kitchen broke the edge of my new countertops. When they set the new range in place, they informed me that I had to get someone to finish the installation (I knew this from the start) because they had already done more than was required. One of them had hightailed it to the truck. The one talking said, "And your countertop is broken." He then hurried away without saying, Bye, Boo, Kiss my ********, and certainly he didn't say SORRY. I went to see the store manager who instructed his secretary to give me an *** * to call. My call to that number was answered by a person with a very heavy accent who took my basic info and said someone would call me so that I could file a claim within ** hours. I am at ** hours so far and no one has called. I am really upset with this.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Kay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay: I'd give them a three out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Kay: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Kay: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay taken from his Sears Delivery customer service problem that occurred on October 25th, 2017.