Sears Delivery: The people answering the phone had thick accent...
A Sears Delivery customer review by GetHuman user ~Erica from November 17th, 2017
Background on ~Erica's case
GetHuman: ~Erica - can you tell our other Sears Delivery customers when your case took place?
~Erica: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Erica a list of common Sears Delivery problems)
~Erica: "Overcharge/Strange charge" was why I was trying to call.
~Erica's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Erica: The people answering the phone had thick accents and I had trouble understanding them. The driver that delivered my refrigerator refused to take my haul away because his truck was full. He said he would come back that evening on his off time to get it and I never heard from him again. I called this number several times to schedule a haul away and I had * different appointments in which each time the driver never showed up!!! I told the rep that I wanted some type of compensation for my troubles I was having and she offered me a $** gift card. On one call I asked for a manager and was told that there wasn't one. Then she told me that he would have to call me back. He did call back and he offered me a $** gift certificate after apologizing for the inconvenience and he said he would send it via email. That was * weeks ago and I never received the gift card or certificate and I ended up having to pay someone to take my old refrigerator away! Yesterday I called a different number and reache
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Erica: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Erica: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Erica: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Erica: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Erica taken from his Sears Delivery customer service problem that occurred on November 12th, 2017.