Sears.com: Every tool*appliance purchased breaks down in l...

A Sears.com customer review by GetHuman user ~john s. horvath from November 17th, 2017

Background on ~john s. horvath's case

GetHuman: ~john s. horvath - can you tell our other Sears.com customers when your case took place?
~john s. horvath: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Sears.com, and if so, how?
~john s. horvath: I used a phone number I found on the GetHuman Sears.com customer service contact info page: Contact Sears.com Customer Service
GetHuman: And which of these common Sears.com customer issues best describes the reason you wanted to talk to them?
(Shows ~john s. horvath a list of common Sears.com problems)
~john s. horvath: "Returns" was why I was trying to call.

~john s. horvath's review of Sears.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john s. horvath: Every tool*appliance purchased breaks down in less than a year.Parma Ohio location useless,male employees hide and females have no idea what customer service is. Will never buy another Sears product...
GetHuman: Let's quantify your experience contacting Sears.com. On a scale of 1 to 5, how easy is it go get help on a Sears.com problem?
~john s. horvath: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john s. horvath: I'd give them a four out of five on communication.
GetHuman: And what about Sears.com's ability to quickly and effectively address your problem?
~john s. horvath: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears.com customers?
~john s. horvath: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sears.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john s. horvath taken from his Sears.com customer service problem that occurred on November 12th, 2017.

Sears.com

3.20 of 5 stars | 34 reviews

~john s. horvath's Sears.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sears.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sears.com in any way.

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