Sears.com: I am very pleased to call ***-***-**** and very...
A Sears.com customer review by GetHuman user ~DD from November 23rd, 2017
Background on ~DD's case
GetHuman: ~DD - can you tell our other Sears.com customers when your case took place?
~DD: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Sears.com, and if so, how?
GetHuman: And which of these common Sears.com customer issues best describes the reason you wanted to talk to them?
(Shows ~DD a list of common Sears.com problems)
~DD: "Cancel order" was why I was trying to call.
~DD's review of Sears.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DD: I am very pleased to call ***-***-**** and very lucky to find someone who can truly help me resolve the refund issues. The representative really knows what she is doing and she is very understanding and patient with me. I have all my problems solved in * hours.Make sure you talk to someone can truly help you, don't waste time on someone who can't. Good Luck!
GetHuman: Let's quantify your experience contacting Sears.com. On a scale of 1 to 5, how easy is it go get help on a Sears.com problem?
~DD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DD: I'd give them a three out of five on communication.
GetHuman: And what about Sears.com's ability to quickly and effectively address your problem?
~DD: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears.com customers?
~DD: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sears.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DD taken from his Sears.com customer service problem that occurred on November 19th, 2017.