Sears.com: I thought this was taken care of, * *** months...
A Sears.com customer review by GetHuman user ~Joe54544us from November 20th, 2017
Background on ~Joe54544us's case
GetHuman: ~Joe54544us - can you tell our other Sears.com customers when your case took place?
~Joe54544us: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Sears.com, and if so, how?
GetHuman: And which of these common Sears.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe54544us a list of common Sears.com problems)
~Joe54544us: "Returns" was why I was trying to call.
~Joe54544us's review of Sears.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe54544us: I thought this was taken care of, * *** months after it began and after refund, Sears charged same amount again, another calling on phone, waiting to see outcome.
GetHuman: Let's quantify your experience contacting Sears.com. On a scale of 1 to 5, how easy is it go get help on a Sears.com problem?
~Joe54544us: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe54544us: I'd give them a two out of five on communication.
GetHuman: And what about Sears.com's ability to quickly and effectively address your problem?
~Joe54544us: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears.com customers?
~Joe54544us: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sears.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe54544us taken from his Sears.com customer service problem that occurred on November 12th, 2017.