Sears.com: very poor service, sears charge customer for ov...
A Sears.com customer review by GetHuman user GetHuman-212457 from November 19th, 2017
Background on GetHuman-212457's case
GetHuman: GetHuman-212457 - can you tell our other Sears.com customers when your case took place?
GetHuman-212457: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to Sears.com, and if so, how?
GetHuman: And which of these common Sears.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-212457 a list of common Sears.com problems)
GetHuman-212457: "Make a purchase" was why I was trying to call.
GetHuman-212457's review of Sears.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-212457: very poor service, sears charge customer for over ** years, will not shop here again, E**nglish verbal skills poor.
GetHuman: Let's quantify your experience contacting Sears.com. On a scale of 1 to 5, how easy is it go get help on a Sears.com problem?
GetHuman-212457: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-212457: I'd give them a five out of five on communication.
GetHuman: And what about Sears.com's ability to quickly and effectively address your problem?
GetHuman-212457: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears.com customers?
GetHuman-212457: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sears.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-212457 taken from his Sears.com customer service problem that occurred on November 9th, 2017.