Sears: BOUGHT CRAFTSMAN POWER WASHER,USED IT ONE TIME...
A Sears customer review by GetHuman user GetHuman-49885 from November 18th, 2017
Background on GetHuman-49885's case
GetHuman: GetHuman-49885 - can you tell our other Sears customers when your case took place?
GetHuman-49885: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-49885 a list of common Sears problems)
GetHuman-49885: "Track order" was why I was trying to call.
GetHuman-49885's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-49885: BOUGHT CRAFTSMAN POWER WASHER,USED IT ONE TIME FOR * HOURS,IT STOPPED AND WOULD NEVER START AGAIN,TOOK IT TO SEARS THEY SENT IT OFF AND SAID THE MOTOR BLEW UP,SAID THEY WOULD FIX IT FOR $***.** I payed $***.** for it, tried to call and talk to someone about it,they put me off,tried calling again the same thing,my wife and I have been shopping with sears for ** years,we just spent $*,***.oo on new appliances and have bought lawn mowers from them,the first time something goes wrong they drop you like a hot potato,it is hard to believe that sears has treated us so bad,,,,,,,,,if they do not fix this washer or replace it we will never do business with them again
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-49885: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-49885: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-49885: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-49885: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-49885 taken from his Sears customer service problem that occurred on November 9th, 2017.