Sears cancelled my order after our local store...
A Sears customer review by GetHuman user ~Sears Junk from November 25th, 2017
Background on ~Sears Junk's case
GetHuman: ~Sears Junk - can you tell our other Sears customers when your case took place?
~Sears Junk: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Sears Junk a list of common Sears problems)
~Sears Junk: "Make a purchase" was why I was trying to call.
~Sears Junk's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sears Junk: Sears cancelled my order after our local store called to pick my order up. Sears stated the store don't even stock the items. Today is day "*" and still no REFUND!!! You call them and your talking to someone from another country that has no clue on what's going on since they just read from Q cards. Stay away from SEARS!!!!!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Sears Junk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sears Junk: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Sears Junk: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~Sears Junk: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sears Junk taken from his Sears customer service problem that occurred on November 22nd, 2017.