Sears: Gary was very professional and understanding of...
A Sears customer review by GetHuman user ~Thanks Gary! from November 25th, 2017
Background on ~Thanks Gary!'s case
GetHuman: ~Thanks Gary! - can you tell our other Sears customers when your case took place?
~Thanks Gary!: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Thanks Gary! a list of common Sears problems)
~Thanks Gary!: "Complaint" was why I was trying to call.
~Thanks Gary!'s review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thanks Gary!: Gary was very professional and understanding of my concern. Informed me that I should have a third part coming, that may resolve the problem.Encouraged me to call back, if not. Great service from Gary!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Thanks Gary!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thanks Gary!: I'd give them a four out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Thanks Gary!: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Thanks Gary!: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thanks Gary! taken from his Sears customer service problem that occurred on November 15th, 2017.