I have a nightmare story with a Sears Washing M...
A Sears customer review by GetHuman user ~Doris from November 26th, 2017
Background on ~Doris's case
GetHuman: ~Doris - can you tell our other Sears customers when your case took place?
~Doris: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Doris a list of common Sears problems)
~Doris: "Refund a Charge" was why I was trying to call.
~Doris's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doris: I have a nightmare story with a Sears Washing Machine purchased in ****. I am on visit number *. The machine is on an extended warranty and is well within the coverage. Its almost new. The machine "exploded" when the drum fell through the unit. The service man did not know how to repair the Maytag (you know, the one that never needs repairs). I am afraid to use the machine . I need resolve. The phone attendant keeps offering my warranty protection, **$ gift cards. DO NOT SHOP SEARS. THEY ARE NOT RELIABLE OR TRUSTWORTHY.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Doris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doris: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Doris: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~Doris: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doris taken from his Sears customer service problem that occurred on November 17th, 2017.