Sears: You will be talking to someone who is overseas...
A Sears customer review by GetHuman user GetHuman-373317 from November 27th, 2017
Background on GetHuman-373317's case
GetHuman: GetHuman-373317 - can you tell our other Sears customers when your case took place?
GetHuman-373317: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373317 a list of common Sears problems)
GetHuman-373317: "Warranty Claim" was why I was trying to call.
GetHuman-373317's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373317: You will be talking to someone who is overseas. Who are hard to understand and are ZERO help.When I ask to be transferred to someone state side they refuse and keep you on hold forever
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-373317: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373317: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-373317: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-373317: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373317 taken from his Sears customer service problem that occurred on November 19th, 2017.