Sears: Finally reached a call center INSIDE the USA. H...
A Sears customer review by GetHuman user ~adams1st from November 27th, 2017
Background on ~adams1st's case
GetHuman: ~adams1st - can you tell our other Sears customers when your case took place?
~adams1st: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~adams1st a list of common Sears problems)
~adams1st: "Change order" was why I was trying to call.
~adams1st's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adams1st: Finally reached a call center INSIDE the USA. Hang up if you hear an accent, all they know how to do is repeat, place on hold and tell you they can't help you but will schedule a call with someone who can. Called to inquire about a refund owed to us after a scheduled maintenance ordered one part too many... HOLY COW, amazing how quick Sears is to take you money but when it comes to getting a refund, they will bounce your call to the moon and back before you get an answer or a refund. This number however, although it did go to a US representative was still unable to help. Referred us to yet ANOTHER *** number... Here we go again. NEVER using or buying SEARS again..
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~adams1st: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adams1st: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~adams1st: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~adams1st: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adams1st taken from his Sears customer service problem that occurred on November 19th, 2017.