Sears: Although I have to wait for ** hours from my re...
A Sears customer review by GetHuman user GetHuman-51983 from November 27th, 2017
Background on GetHuman-51983's case
GetHuman: GetHuman-51983 - can you tell our other Sears customers when your case took place?
GetHuman-51983: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-51983 a list of common Sears problems)
GetHuman-51983: "Warranty Claim" was why I was trying to call.
GetHuman-51983's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51983: Although I have to wait for ** hours from my repair to go ahead with my complaint, I could not believe I actually talked to a human who was not shoving me off to another disconnect call or other shuffle. I was pleasantly surprised! I will have more to say when I go through the ** hour process tomorrow. Keeping my fingers crossed.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-51983: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51983: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-51983: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-51983: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51983 taken from his Sears customer service problem that occurred on November 18th, 2017.