Sears: HORRIBLE, HORRIBLE!! i ORDERED SOMETHING ON...
A Sears customer review by GetHuman user ~jim from November 26th, 2017
Background on ~jim's case
GetHuman: ~jim - can you tell our other Sears customers when your case took place?
~jim: Yeah. It was late at night, on November 25th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~jim a list of common Sears problems)
~jim: "Make a purchase" was why I was trying to call.
~jim's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim: HORRIBLE, HORRIBLE!! i ORDERED SOMETHING ON **** FOR MY WIFE'S BIRTHDAY ON ****. ON LINE TRACKING SAID IT WAS SHIPPED ****. ON *** IT STILL HADN'T ARRIVED. TRACKING SAID IT WAS DELIVERED ON ***. TOOK FOREVER TO FIND A NUMBER TO TALK WITH A HUMAN. WAS TOLD IT WAS BROKEN INROUTE AND SENT BACK. NO ONE CALLED ME OR EMAILED ME ABOUT THIS. I WAS BILLED THOUGH. AFTER SPEAKING TO CUSTOMOR SERVICE THE BEST THEY COULD OFFER ME WAS TO REFUND MY MONEY OR REORDER IT BUT THEY COULDN'T SAY WHEN IT MIGHT ARRIVE. THIS IS HORRIABLE CUSTOMER SERVICE. I WILL BE GOING BACK TO AMIZON. NO WONDER SEARS IS GOING OUT OF BUSINESS. HAPPY BIRTHDAY TO MY WIFE
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~jim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~jim: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~jim: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim taken from his Sears customer service problem that occurred on November 25th, 2017.