Sears lies, falsely advertises and steals from...
A Sears customer review by GetHuman user ~Myrtle Beach SC from November 25th, 2017
Background on ~Myrtle Beach SC's case
GetHuman: ~Myrtle Beach SC - can you tell our other Sears customers when your case took place?
~Myrtle Beach SC: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Myrtle Beach SC a list of common Sears problems)
~Myrtle Beach SC: "Overcharge/Strange charge" was why I was trying to call.
~Myrtle Beach SC's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Myrtle Beach SC: Sears lies, falsely advertises and steals from its customers...made a purchase online, they charged my account , never delivered and made me wait * weeks for a refund. Shut your doors now. Going out of business sales ahead!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Myrtle Beach SC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Myrtle Beach SC: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Myrtle Beach SC: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~Myrtle Beach SC: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Myrtle Beach SC taken from his Sears customer service problem that occurred on November 17th, 2017.