Sears: on *-*-**** O purchased a Frigidaire window ac...
A Sears customer review by GetHuman user ~Jerru Willingham from November 27th, 2017
Background on ~Jerru Willingham's case
GetHuman: ~Jerru Willingham - can you tell our other Sears customers when your case took place?
~Jerru Willingham: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Jerru Willingham a list of common Sears problems)
~Jerru Willingham: "Complaint" was why I was trying to call.
~Jerru Willingham's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jerru Willingham: on *-*-**** O purchased a Frigidaire window ac unit from Sears outlet store in Marietta Ga.They loaded in my trunk, when I got home it was the wrong model with no manual and no vent screen for the rear on unit. The charged me for model FRA***VC* and the model in my trunk was FRA***HT*. I have talked to the store and they said that was all they had and could not correct the error. I talked to someone at Sears on line and she could not do anything that I would have to deal with the Outlet Store. I want to return this one and get the one I paid for. I can not get any assistance from any one at Sears. Please help me with this problem.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Jerru Willingham: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jerru Willingham: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Jerru Willingham: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~Jerru Willingham: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jerru Willingham taken from his Sears customer service problem that occurred on November 21st, 2017.